You must place your order via our website by choosing the items to place in your shopping cart and then checking out with your credit card. This ensures accuracy and expedited shipping on your behalf. Sales tax is only applied in the state of Indiana where our facility is located.
We accept Visa, MasterCard or Discover card. Debit cards bearing a Visa or MasterCard logo are also accepted.
Our website features an accurate inventory. All items shown are in stock unless otherwise noted. Expect delivery of your items within seven to ten business days for standard shipping from our facility.
Orders may be cancelled by 5:00pm on the same day the order was placed. Any cancellation after the same day will be treated as a return and subject to a restocking fee of 15%.
Items may be returned up to 30-days after delivery as long as they are in new condition and returned in original packaging. You are responsible for the return shipping and restocking charge of 15%. By calling customer service, you will be issued a Return Authorization Number.
Damaged goods, due to delivery or manufacturing, must be reported to Outdoor Patio Store within 24 hours of the damaged shipment. You will be given a Return Authorization Number at that time and the Outdoor Patio Store will pay the shipping back to our facility. Once received in original condition, the refund will be processed.
Items shipped without a RA number will not be accepted. Refunds will be issued via the original method of payment.
Please be sure to inspect your package before signing the delivery receipt. Make sure to note any damage with the driver and then contact our customer service department for instructions. Items with significant shipping damage should be refused and will be sent back to our facility. You must notify customer service that you refused the shipment as soon as possible.
Items received in good condition but missing parts, please contact our customer service line and we will ship out the missing parts free of charge within 60-days of purchase.
We only ship in the contiguous 48 states. We do not ship to Hawaii, Alaska, Puerto Rico or the Virgin Islands. Holidays and weekends are not considered in estimated ship times.
All items are warranted to be free of defect for a period of 60-days from delivery. This warranty is extended to the original purchaser and applies to defects in materials and workmanship of your patio furniture, provided your furniture is maintained with care and used only for personal, residential purposes.
A limited number of products also have a 1 year extended warranty available for purchase. This warranty must be purchased at the time of the the qualifying product's purchase. For full terms and conditions, download the extended warranty form here
Items used for commercial, contract or other non-residential purposes, or items damaged due to acts of nature, vandalism, misuse or improper assembly are not covered. Discoloration or fading of the finish or fabrics as a result of exposure to the elements, chemicals or spills are not covered. Tabletop breakage, corrosion or rusting of hardware and damages to frames or welds caused by improper assembly, misuse or natural causes are not covered.